Terms of service

Last updated: 21st November 2025

Welcome to Green Gold Moringa. By accessing or using https://www.greengoldmoringa.com/ (“the Website”), placing an order, or interacting with our services in any way, you agree to the Terms set out below. Please read everything carefully. If you do not agree, please do not use our website.

These Terms comply with South African law, including the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA), and the Protection of Personal Information Act (POPIA).

1. Who We Are

Business Name: Green Gold Moringa
Email: sales@greengoldmoringa.com
Phone: 081 301 3473
Address: Shop 3, 46 Dijon Road, Lorraine, Port Elizabeth, 6070
Website: https://www.greengoldmoringa.com/

We sell health and wellness products directly to customers through our ecommerce website.

2. Acceptance of Terms

By using our website, placing an order, or communicating with us, you confirm that:

  • You are at least 18 years old

  • You have the legal capacity to agree to these Terms

  • You agree to follow all South African laws and these Terms of Service

3. Products & Availability

We do our best to keep stock levels accurate. However:

  • Product availability may change at any time

  • We may limit quantities

  • We may discontinue or update products without notice

  • Prices may change without prior notification

All product images and descriptions are for illustrative purposes. There may be minor variations in packaging, colour, or appearance.

4. Orders & Payment

When you place an order:

  1. You agree that all information you provide is accurate.

  2. Payment must be made using the payment methods provided on the Website.

  3. Orders are only confirmed once payment has cleared.

  4. We reserve the right to decline or cancel any order (fraud, out-of-stock, incorrect pricing, etc.).

We do not store or process credit card information. Payments are handled by a secure, PCI-compliant payment gateway.

5. Shipping & Delivery

We ship orders throughout South Africa using trusted courier partners.

Delivery times provided on the website are estimates, not guarantees. Delays may occur due to:

  • Courier backlogs

  • Public holidays

  • Weather or operational issues

  • Incorrect customer address information

Once your order leaves our warehouse, tracking details will be sent to you.

We are not responsible for failed deliveries caused by incomplete or incorrect shipping details provided by the customer.

6. Returns, Exchanges & Refunds

We follow the guidelines set by the Consumer Protection Act.

6.1 Non-returnable items

For health and hygiene reasons, the following cannot be returned unless defective:

  • Food products

  • Health supplements

  • Liquids

  • Opened or used products

6.2 Defective or damaged items

If an item arrives damaged or defective:

  • Notify us within 7 days

  • Include photos of the damage

  • We will arrange a replacement or refund

This assessment is done at our discretion.

6.3 Incorrect items received

If we ship the wrong product:

  • Notify us within 7 days

  • Return the incorrect item unopened

  • We will send the correct item at no cost

6.4 Customer-caused returns

Returns due to incorrect ordering, change of mind, or customer error may be accepted at our discretion, but:

  • The product must be unopened and unused

  • Packaging should be undamaged

  • The customer covers return shipping

  • A handling fee may apply

7. Product Use & Health Disclaimer

Our products are intended for general wellness support.

We do not claim to:

  • Diagnose

  • Treat

  • Cure

  • Prevent any disease

Always consult a healthcare professional if you have questions about supplementation, especially if pregnant, nursing, taking medication, or living with a medical condition.

Green Gold Moringa is not responsible for misuse or failure to follow product instructions.

8. Pricing & Errors

While we do our best to ensure accuracy, pricing or content errors may occur. If an error is discovered:

  • We may cancel or refuse any order placed at an incorrect price.

  • We will contact you and give you the option to proceed at the correct price or cancel for a full refund.

We are not obligated to honour pricing that is clearly incorrect due to error.

9. Promotions & Discounts

Promotional codes, coupons, and discounts:

  • Are valid for a limited time

  • Cannot be combined unless stated

  • Cannot be applied retroactively

  • May be subject to minimum spend or product limitations

We reserve the right to withdraw any promotion without notice.

10. Intellectual Property

All content on the Website including logos, branding, product descriptions, images, graphics, and text remains the property of Green Gold Moringa.

You may not copy, reproduce, or use our content for commercial purposes without written permission.

11. Privacy & POPIA Compliance

We take your privacy seriously. All personal information is processed in accordance with the Protection of Personal Information Act (POPIA).

By using the Website, you consent to the collection and processing of your personal information as outlined in our Privacy Policy.

We do not sell your personal information.

12. Third-Party Services

Our Website may link to third-party sites or services (couriers, payment gateways, analytics, etc.). We are not responsible for their content or privacy practices.

13. Limitation of Liability

To the fullest extent permitted by South African law:

  • We are not liable for any indirect, incidental, or consequential damages

  • We are not responsible for losses caused by courier delays, incorrect addresses, or misuse of products

  • Our total liability for any claim is limited to the purchase price of the product involved

Nothing in these Terms removes your rights under the Consumer Protection Act.

14. Indemnification

You agree to indemnify and hold Green Gold Moringa harmless from any claims, damages, losses, or expenses arising from:

  • Misuse of products

  • Violation of these Terms

  • Inaccurate information supplied during checkout

15. Changes to These Terms

We may update or amend these Terms at any time. The most recent version will always appear on this page with a new “Last Updated” date.

Your continued use of the website means you accept any updated terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be handled under South African jurisdiction.

17. Contact Us

For any questions regarding these Terms:

Email: sales@greengoldmoringa.com
Phone: 081 301 3473
Address: Shop 3, 46 Dijon Road, Lorraine, Port Elizabeth, 6070
Website: https://www.greengoldmoringa.com/