Shipping policy

ank you for shopping with Green Gold Moringa. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Business Details

Green Gold Moringa
Shop 3, 44 Dijon Road
Lorraine
Port Elizabeth, 6070
South Africa

Email: sales@greengoldmoringa.com
Contact Person: Chantal Robson
Cell: 084 304 6792

2. Order Processing Times

Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

We aim to process orders as quickly as possible. Standard order processing usually takes 1–3 business days, depending on stock availability, payment confirmation, and courier collection schedules.

Orders placed over weekends or public holidays will usually be processed on the next business day.

3. Shipping Areas

We currently ship within South Africa.

For customers outside South Africa, please contact us directly at sales@greengoldmoringa.com before placing an order so that we can confirm whether delivery is possible and provide a shipping quotation.

4. Shipping Rates

Shipping fees are calculated and displayed at checkout, where applicable.

Shipping costs may vary depending on the delivery address, order size, order weight, courier rates, and any promotional shipping offers that may apply from time to time.

5. Delivery Times

Estimated delivery times may vary depending on the delivery location and courier service used.

As a general guideline:

Local / nearby areas: approximately 1–3 business days after dispatch
Major city centres: approximately 2–5 business days after dispatch
Outlying or remote areas: approximately 3–7 business days after dispatch

Delivery times are estimates only and may be affected by courier delays, public holidays, incorrect delivery details, weather, strikes, road closures, or other circumstances outside our control.

6. Collection from Store

Where available, customers may collect their orders directly from:

Green Gold Moringa
Shop 3, 44 Dijon Road
Lorraine
Port Elizabeth, 6070

Please wait for confirmation that your order is ready for collection before coming to the store.

7. Courier Delivery

Courier deliveries are made to the delivery address provided at checkout.

Please ensure that your delivery details are complete and correct, including:

Full name
Street address
Suburb
City
Postal code
Contact number
Any relevant delivery instructions

Green Gold Moringa cannot be held responsible for delays, failed deliveries, or additional courier charges caused by incorrect or incomplete delivery information provided by the customer.

8. Missed or Failed Deliveries

If a courier attempts delivery and no one is available to receive the parcel, the courier may attempt redelivery or contact you directly.

Additional delivery attempts, address corrections, or returned parcels may result in additional courier charges, which may be for the customer’s account.

9. Tracking Information

Where tracking is available, tracking details may be provided once your order has been dispatched.

Please allow some time for courier tracking information to update after dispatch.

10. Damaged Parcels or Missing Items

Please inspect your order as soon as it is received.

If your parcel arrives damaged, or if any items appear to be missing, please contact us within 48 hours of delivery at:

sales@greengoldmoringa.com
or
Chantal Robson: 084 304 6792

Please include your order number, photos of the parcel and packaging, and details of the issue so that we can assist you.

11. Incorrect Items Received

If you receive the wrong item, please notify us within 48 hours of delivery. We will review the matter and arrange the appropriate correction where applicable.

12. Delays Outside Our Control

Green Gold Moringa is not responsible for shipping delays caused by events outside our reasonable control, including but not limited to courier disruptions, weather conditions, strikes, road closures, load shedding, incorrect delivery information, or public holidays.

13. Contact Us

For any shipping-related questions, please contact us: