Privacy policy

Last updated: 21st November 2025

Green Gold Moringa (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit or shop on https://www.greengoldmoringa.com/.

This policy is written in compliance with the Protection of Personal Information Act (POPIA) and all relevant South African data-protection laws.

1. Who We Are

Business Name: Green Gold Moringa
Email: sales@greengoldmoringa.com
Phone: 081 301 3473
Address: Shop 3, 46 Dijon Road, Lorraine, Port Elizabeth, 6070
Website: https://www.greengoldmoringa.com/

We operate an ecommerce store selling health and wellness products. When you shop with us, sign up for communication, or browse our website, we may collect certain personal information as described below.

2. What Personal Information We Collect

We collect and process the following information:

2.1 Information you provide to us

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Billing and shipping address
  
  

• Payment information (processed securely by our payment provider)
  
  

• Information submitted via forms, checkout, or account creation
  
  

2.2 Information automatically collected

• Device information
  
  

• Browsing behaviour
  
  

• Pages visited
  
  

• IP address
  
  

• Cookies and tracking data (see section below)
  
  

2.3 Optional information

• Reviews and testimonials
  
  

• Customer service interactions
  
  

• Survey responses
  
  

• Social media engagement with our brand
  
  

We collect only what we need to operate the store, fulfil orders, and communicate with customers.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
  
  

• Send order notifications and updates
  
  

• Provide customer support
  
  

• Improve our website and user experience
  
  

• Send you marketing emails or SMS (only if you've given consent)
  
  

• Detect and prevent fraud
  
  

• Comply with legal obligations
  
  

• Maintain accurate business and transaction records
  
  

Marketing communication is fully opt-in and can be unsubscribed from at any time.

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information under the following lawful grounds:

• Your consent (e.g. marketing, forms, newsletters)
  
  

• To fulfil a contract (processing orders, payments, deliveries)
  
  

• Legitimate interests (store operations, fraud prevention, service improvement)
  
  

• Compliance with legal obligations
  
  

5. Sharing Your Information

We do not sell your information.

We only share your info with trusted third parties necessary for running our business if absolutely needed:

• Payment processors
  
  

• Courier and logistics partners
  
  

• Email and SMS providers
  
  

• Website hosting and analytics platforms
  
  

• Customer service tools
  
  

These partners are required to protect your personal information and may only use it for the purposes we specify.

6. Cookies & Tracking Technology

Our site uses cookies to:

• Keep your cart active
  
  

• Improve site functionality
  
  

• Analyse website performance
  
  

• Personalise your experience
  
  

• Deliver relevant ads
  
  

You can control or disable cookies in your browser settings, but this may affect site functionality.

7. How We Store and Protect Your Information

We store your personal information securely using industry-standard safeguards.

We implement:

• Encrypted payment gateways
  
  

• Secure server hosting
  
  

• Access controls and user authentication
  
  

• Data minimisation practices
  
  

• Regular security monitoring
  
  

We do not store credit card details ourselves; all payment data is handled by our PCI-compliant payment provider.

8. Your Rights Under POPIA

Under South African law, you have the right to:

• Access the personal information we hold about you
  
  

• Request corrections or updates
  
  

• Request deletion (where legally allowed)
  
  

• Withdraw consent for marketing
  
  

• Object to certain types of processing
  
  

• Lodge a complaint with the Information Regulator
  
  

To make any request, email sales@greengoldmoringa.com.

Information Regulator contact:
https://www.justice.gov.za/inforeg/

9. Data Retention

We keep personal information only for as long as necessary to:

• Process orders
  
  

• Maintain transaction records
  
  

• Handle support queries
  
  

• Meet legal and tax obligations
  
  

Marketing data is kept until you unsubscribe or request deletion.

10. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information, contact us and we will remove it.

11. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before interacting with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions about this policy or how your information is handled, reach out:

Email: sales@greengoldmoringa.com
Phone: 081 301 3473
Address: Shop 3, 46 Dijon Road, Lorraine, Port Elizabeth, 6070