Refund policy

At Green Gold Moringa, we want you to love every product you order from us. Because we sell natural supplements and consumables, we follow strict hygiene and safety standards to keep all customers protected. This policy outlines when returns, replacements, or refunds may apply under South African law.

This policy aligns with the Consumer Protection Act (CPA) and is consistent with refund standards used by reputable natural wellness brands.

1. Non-Returnable Items (For Safety & Hygiene)

Due to the nature of our products, we cannot accept returns or refunds for:

  • Opened or used supplements

  • Broken safety seals

  • Consumable products that have been unsealed

  • Products damaged due to customer misuse

  • “Change of mind” requests

Once a bottle is opened, the product cannot be resold or safely restocked. This is standard practice across the supplement industry.

2. Defective or Damaged Products

If your product arrives damaged, leaking, defective, or incorrect, we will make it right.

You must notify us within 7 calendar days of delivery.

Email sales@greengoldmoringa.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once verified, we will offer one of the following:

  • A replacement sent at no cost

  • A refund to your original payment method

  • Store credit, if preferred

We cover all courier fees for approved faulty or incorrect items.

3. Incorrect Items Received

If you receive the wrong item:

  • Do not open it

  • Notify us within 7 days

  • We will arrange a free collection

  • We will send the correct product immediately after collection is booked

  • Please supply us with photos of the package

Easy and hassle-free.

4. Returns for Customer Error

If you ordered the wrong product or changed your mind, returns may be accepted at our discretion, but must meet these conditions:

  • The product must be unopened, unused, and in original condition

  • Safety seals must be intact

  • The customer covers return courier costs

  • A small handling fee may apply

Refunds for these cases will only be processed once the returned item has been inspected and approved.

5. Quality Guarantee

All our products go through strict quality checks before shipping. If you believe the product quality is not up to standard, contact us and we’ll investigate immediately.

We do not offer satisfaction-based refunds (e.g., “I don’t feel a difference”), as supplement results vary from person to person. This is standard in the health and wellness industry.

6. Refund Processing Time

Once a return or refund is approved:

  • Refunds take 3 to 7 business days to reflect

  • Store credit is issued within 24 hours

  • Replacements are shipped as soon as approval is confirmed

Refunds are always processed back to the original payment method.

7. Courier Delays or Delivery Issues

We are not liable for delays caused by couriers, incorrect addresses, or failure to collect parcels. However, we always assist our customers in resolving delivery issues quickly.

8. How to Request a Return or Refund

Email our support team at:

sales@greengoldmoringa.com
Include your name, order number, and details of your request.

Our team will guide you through the process step-by-step.

9. Contact Us

If you have any questions about our Returns & Refunds Policy, reach out:

Email: sales@greengoldmoringa.com
Phone: 081 301 3473
Address: Shop 3, 46 Dijon Road, Lorraine, Port Elizabeth, 6070